Last year, one of our clients went through a significant leadership change. We had enjoyed a great relationship with this client, and we felt trusted and effective, providing strategic and operational support regularly and easily. When our primary senior contact informed us he was leaving the organization, we wondered if our work with this client would continue, or if the new leader would be looking to make their mark by handling these pieces differently. We focused on ensuring a smooth transition from one leader to another, making ourselves available to bridge processes and systems, and support continuity.
After this initial transition period, once the new leader had an opportunity to assess their own goals and priorities and set their own tone with the team, he reached out to us. Happily we were asked to step even further into the organization, to spend more time 1:1 with employees, and to make ourselves known and trusted members of the team.
Months later, we are still spending regular time in this client’s office, dipping in more often when there’s a big project to deliver. We are able to support them in a way that is effective and positive for us as well as the team, sharing our expertise and learning from each other. When a challenge looms, we can head it off at the pass, or lend our extra muscle in the moment, before it gets too big to handle neatly. We can help support and nurture the team culture as it evolves.
When this client grows to a size where they need to hire full-time employees to take over some of our services, we may shift into a more traditional consulting role where we lend a hand occasionally in areas where we can add value. It will be great at that stage to already know and understand the business and to have developed trust with the team. We will be able to provide training and support, and know that we’ve made a positive impact on the business at its various stages.
We love getting calls from clients who have a big challenge that needs tackling. By giving us an opportunity to work closely with your team early on, we can help you mitigate risk and solve small problems before they escalate. We can get to know your employees at every level and we can see your culture in action. We can share our skills and experience, earn your trust, and become a valuable member of your organization. All without breaking the bank or working more than you need.