The Story of The Baker

A story we often tell when we get asked what Project House is all about, is one about a Baker who loves to bake pies.  We’ll call him The Baker.  The Baker made pies all of the time.  His pies were well-loved by his family, who demanded pies for every conceivable occasion.  His pies were delicious and better than anything available in a shop.  Over time,  The Baker started making pies for his kids’ fundraising events, for his friends and their friends, and before he knew it, his pies were in such high demand that he had a business on his hands and he needed to hire some helpers and find a community kitchen space several days a week just to keep up with the orders.

 

Fast forward a few years and The Baker is in a bit of a pickle. His business has grown exponentially, which is wonderful, and he is proud of his success.  He has long outgrown his space, and he now needs a commercial sized kitchen with a huge warehouse space for manufacturing, storage, and delivery. He has a huge team, his online sales are growing, and his customers and family are suggesting that he open up a small storefront with a café. The Baker is feeling overwhelmed.  He needs a new website because the one his niece built for him originally, while lovely, does not give him the flexibility that he needs for his online sales business.  His logo could use a refresh as the pies are now shipping across the country and he really needs a more polished brand.  He is having some issues with a few of his employees, and he doesn’t know how to uncover the problems.  He suspects that he may need additional managers, and would really like to promote and train some of his current staff. He is doing his payroll manually and it’s giving him night sweats. He never had any formal training in anything to do with running a business, and as his company grows, he is feeling pulled in a million different directions.  He needs help in a variety of areas, but he doesn’t know where to start or who to reach out to for help.

 

Enter Project House…and we can help with all of The Baker’s headaches.  He doesn’t need to call multiple companies or consultants to come in and work in silos in all of these challenging areas, because Project House is a one-stop solution. We can work with The Baker to discover all of his many pain points, prioritize them, and break them into bite-sized pieces.  The Baker will have an achievable plan to work through all of his various business areas in a strategic and holistic way that will fit his needs and his budget. At Project House our goal is to help improve and align The Baker’s business, find efficiencies wherever possible, and leave things better and easier, so he can spend time on the right things and enjoy his work! 

 

Does The Baker’s story sound familiar to you?  We would love for you to get in touch with us to see how we can help!

Taking Time to #Unplug

You may have heard of a day urging everyone to “Unplug” – it’s a simple idea: put away your devices, look up from your phone, laptop, or games, and go outside, spend time with family, unwind.   There’s even a National Day of Unplugging each Spring that was started by Reboot, a nonprofit Jewish community who were inspired by taking a break on the Sabbath.  Good idea you say, and yet you are likely reluctant to hide your phone or tablet for even a few hours!  For many of us, the importance of stepping away from technology grows along with our dependency on it.

At Project House, we feel it’s important to take a regular tech break and smell the flowers/walk the seawall/stare deep into a dog’s eyes.  

Now if you’re like me and the idea of being away from email for 24 hours gives you heart palpitations or if your job is remote or online and you don’t really have the choice to take a whole day off, remember that every small step counts. Meet a friend for coffee and pledge to leave your phones in your bag.  Sign off from social media for an afternoon and take a walk outside. Make a ‘no phones at the table’ rule during meals.  Read a book in one room and leave your phone and computer in another.  Dare yourself to post your blog a day late.  The goal is to disconnect for a period to relish the freedom from the never-ending information overload and focus on your surroundings and yourself.  You’ll be amazed at what might stand out as important and what your brain can dream up when not faced with the constant stream of other people’s ideas and updates.  Problem solving, motivation, and organization – these all stem from a clear mind, and you might just find the inspiration you were looking for inside of you, instead of on Pinterest.

Need some tips on starting small?  Schedule a weekly “unplug” hour or afternoon.  Keep your phone in your bag when you’re with friends.  Keep your phone outside the bedroom when you go to sleep.  Set up a “I’ll get back to you soon!” autoreply for emails, so you’re not a slave to answering right away.  And next Spring, remember to pencil in the National Day of Unplugging. You can take the Unplug pledge at http://nationaldayofunplugging.com (and they’ll even send you a sleeping bag for your phone!)

We Love Being Part of Your Team

Last year, one of our clients went through a significant leadership change. We had enjoyed a great relationship with this client, and we felt trusted and effective, providing strategic and operational support regularly and easily. When our primary senior contact informed us he was leaving the organization, we wondered if our work with this client would continue, or if the new leader would be looking to make their mark by handling these pieces differently. We focused on ensuring a smooth transition from one leader to another, making ourselves available to bridge processes and systems, and support continuity.

After this initial transition period, once the new leader had an opportunity to assess their own goals and priorities and set their own tone with the team, he reached out to us. Happily we were asked to step even further into the organization, to spend more time 1:1 with employees, and to make ourselves known and trusted members of the team.

Months later, we are still spending regular time in this client’s office, dipping in more often when there’s a big project to deliver.  We are able to support them in a way that is effective and positive for us as well as the team, sharing our expertise and learning from each other.  When a challenge looms, we can head it off at the pass, or lend our extra muscle in the moment, before it gets too big to handle neatly.  We can help support and nurture the team culture as it evolves.

When this client grows to a size where they need to hire full-time employees to take over some of our services, we may shift into a more traditional consulting role where we lend a hand occasionally in areas where we can add value.  It will be great at that stage to already know and understand the business and to have developed trust with the team.  We will be able to provide training and support, and know that we’ve made a positive impact on the business at its various stages.

We love getting calls from clients who have a big challenge that needs tackling.  By giving us an opportunity to work closely with your team early on, we can help you mitigate risk and solve small problems before they escalate.  We can get to know your employees at every level and we can see your culture in action We can share our skills and experience, earn your trust, and become a valuable member of your organization.  All without breaking the bank or working more than you need.

Brace Yourself, Winter is Coming

Winter Is Coming

The most wonderful time of the year? Not if preparing for parties and presents causes you stress! It is time to get a head start prepping your business for the holidays so that you can get back to the fun stuff – whether that is spending more time on the work you love, or enjoying your free time.

To alleviate some of the effort before the holiday season starts, it is important to make a list of what is important to you. Holiday cards? Employee appreciation? Client gifts? Deciding what your priorities are can make it easier to decide where to allocate your time (and money!).

Too busy, overwhelmed, or distracted to discover or focus on all of your priorities? Don’t know how to get started?  Let us help! We are your one-stop shop for holiday cards, gifts & employee appreciation, and event planning.  Read on for more ideas and inspiration.

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The 4 Apps Keeping Us Productive This Fall

As we head into Fall and move into a new fiscal year, we are shifting, tweaking, and refining our workflow and systems.

September is often synonymous with busy. For many it means back to school or back to work after summer break, and it can feel like the to-dos and tasks are endless. In order to tackle our “new year” on a high, we have made small tweaks to the applications we use to keep our team motivated, organized, and focused.

The Project House team is made up of a blend of in-office employees and sub-contractors. We offer a variety of services and do work across many different industries. Keeping track of all of our work and who’s doing what can be tough. At any given time, one of us could be working with a client in the Kootenays, taking a meeting down the road at the local coffee shop, or working poolside at a kid’s swim lesson.

In order to keep us all in sync, we use a number of applications to refine our workflow. If you ever take a peek at our desktops, iPhones, or Safari tabs you will see these in use the most often:

  • Asana
  • Dropbox
  • Freshbooks
  • Slack

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We use each of these applications for a different purpose: Asana for Project Management, Dropbox for file management, FreshBooks for Time Tracking and Invoicing, and Slack for casual communication.

 

In Asana’s own words, their mission is to ‘help humanity thrive by enabling all teams to work together effortlessly’. While it may not be pushing all of humanity forward, they definitely keep the PH team going. We use the platform to house all of our projects and related tasks. In Asana, we can assign tasks, comment on projects, and set deadlines. When we all work on different tasks, and sometimes even different pieces of tasks,Asana makes it possible to for every team member to keep each other up to date.

 

For time tracking, estimates, and invoices, we use a software called FreshBooks. FreshBooks allows us to assign team members to specific projects, easily track hours, pull together estimates, and invoice our clients – all from one simple dashboard. FreshBooks makes it easier to keep track of project hours and pull together helpful reports.

 

At Project House, we use Dropbox to store and share files and documents across our entire team and with our clients. Being able to access everything ‘in the cloud’ makes it possible to work remotely, which is the foundation of our business! Not having to worry about having a certain file uploaded is perfect if you are working on the weekend, late at night, or from another location.

 

Slack is a newer addition to our workflow but it has been useful. Slack is a team communication app that helps to reduce email and condense conversation. It is easy to use, fun, and was founded in Vancouver in 2009. At Project House, we use Slack for simple messages, internal team updates, and quick one-on-one conversations. Slack has reduced the number of two-line emails we send to each other (“Hey! Check out this link!”) and has made team updates easy. Being able to split conversations into different channels enables us to keep discussion on topic (ie. web design, marketing) and only available to those who need it.

 

Being able to work together online has made our team more connected and more collaborative. We are able to reduce our carbon footprint by keeping the majority of our work paperless, and we can be more flexible with the work we do and the hours we do it.

Do you have any favourite tools? Does your team need help moving online or to a better system and workflow? Let us know at hello@projecthouse.ca!

The Point of No Return

Etch-a-sketch day got us thinking about the point of no return when working on a project.

This week was Etch-a Sketch Day…do you remember those?  While we posted that as a fun little “throw back” to the toy, we got to thinking about the idea of working on something really hard and then having to wipe it clean, and how that might actually relate to our business! While much of what we do and the projects we work on certainly have much more permanence than the artwork on an Etch-a-Sketch, the idea of starting something and having the ability to wipe it clean is quite refreshing. How practical is that though? Is there a point of no return? If a project is not going the way you want or isn’t going to result in the desired outcome, is it realistic to “shake things up” and just start fresh?

 

This question brings to mind a project that we worked on earlier this year, which was a branding and website project for a new company. We went through our discovery phase where we asked all the relevant questions about client needs, target market + demographics, marketing objectives, etc. Once we received approval of our mockups for the client’s new materials and website, we began site development work.  About a week or so into the project, the client had a significant change of heart and asked us to redesign the logo and website again –  the bottom line was that the design we had been working on was not a fit with who they were as a company. The client had always felt a little bit conflicted about their new brand and struggled (as many companies do) to identify their target market, as well as how to best present themselves to potential clients. This had all come bubbling up in a variety of ways.  With the company now “open for business,” there was a pressing need to get the site up and running as quickly as possible, and with new and prospective clients coming through their door, they had realized that the target market they had imagined they were trying to reach no longer made sense. This meant that the edgy, modern vibe we had been going for no longer seemed appropriate.

 

The project came to a halt, and we went back to the drawing board, presenting a variety of new ideas to our clients to help them really dive into what they were looking for, and we ended up landing on an entirely new brand and web design. While this was a potentially frustrating process for everyone, as hours and hours of work had already gone into the original design and website development… we ended up with a design that is far, far better, meets their true needs and company vision, and represents their brand more harmoniously than the previous version.

 

Did this restart take more time? Absolutely! Did it cost more money… Yes it did:   double the design time and double the efforts does cost more money. Was it worth it in the end?? Without question! I have no doubt in my mind that pulling the plug and starting over was the right course of action, and our client wholeheartedly agrees.

 

The question that I’ve been mulling over, however, is this:  at what point would it have been too late…or is there ever such a thing? I suppose if we had launched the website, designed marketing brochures, and printed business cards, that would have probably been too late – pulling the plug at that stage is confusing for clients and customers, can be perceived as a lack of organization and professionalism, and so on.  Once you present your brand to the world it’s pretty hard to go back a month later and launch something altogether different. That being said, if something just doesn’t work, no matter what stage, is it better to just shake the canvas clean and start over?

 

As with any major decision like this, there are always a multitude of factors that need to be weighed and reviewed, such as:

1. Time of course is an obvious one – sometimes you just have to get the job done and you have a schedule to meet, so “good enough” might just have to be acceptable.

2. Costs are most certainly a factor. If you’ve already budgeted for what you can afford, and have invested a whole bunch of money into a project, sometimes you just don’t have the option to stop and start all over again and incur new fees .

Once you order custom furniture and it’s on its way, you can’t send it back. If there are mistakes, or if the client has a change of heart, it can mean having to get rid of one set of expensive furniture and reordering new pieces, which can be an extraordinary cost.  If you’ve signed a contract for a new piece of software and you are locked in for 2 years, you may not be able to walk away from that investment. In addition to the hard costs initially, if we just run with this software example above, future costs and operating costs also need to be considered. If your current solution will lead to wasted hours and hours of additional resources, then perhaps in the long run it’s better to cut your losses now. It’s good to run the numbers for a few potential scenarios ahead of time, in order to make sure you are making a sound decision.

3. Importance and priority should certainly be a factor in deciding whether to start over again or not. I am inherently a perfectionist, so for me most of the time “good” just doesn’t cut it. That being said, there are projects where you just don’t have the ability (or time, money, staff) to start all over again and you need to see your idea through. You might not think it’s perfect, but how important is this particular item, and how important is the distance between “good” and “great”? Does it warrant the necessary time, energy, or resources that it will take to start again from scratch? Is your current solution good enough and will it get the job done and not cause undue hardship for anyone? If yes, then maybe it’s best to leave it alone.

 

So in the end, while the idea of just shaking that etch-a-sketch and starting fresh is certainly appealing, and is absolutely warranted in some cases, be sure to “think before you shake”…lol!   Do this by factoring costs, time, and importance into your decision. Talk to your colleagues and get their opinion; maybe you are missing a piece of the puzzle. Run your numbers, look at your business goals, ask your clients or customers.  And trust your gut.  After all is said and done, however, don’t be afraid to start something over. If your gut is telling you that something isn’t right and that in the long run you are going to have to spend more time and energy to dig yourself out after taking the wrong road, then pull the plug, wipe the slate clean, and start a new sketch!

Learning To Say No

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What is it with my constant need to say yes to everything that comes my way? Volunteering at the school when I know I have no time…. Taking every project that comes my way even though I am stretched to the max…. Saying yes to coffee with someone that I simply cannot fit into my schedule right now. Are there others like me out there?  I seem to have a need for busyness and stress.  I know this to be true about myself and have had assessment test results tell me just as much.  So perhaps I come by this need for speed naturally…?  I recently participated in an EQi (Emotional Intelligence) assessment and one of my top 3 skills as a leader is “Stress Tolerance”.  Who knew that was even a leadership quality to strive for.  I hadn’t really thought about it that much, but when I ponder the size and scope of my to-do list, I see that it’s true.

The thing is…I totally burn myself out some days and truly end up shitting the bed as a business owner, mother and co-worker.  I realize that, in order to do a good job, I need to learn to say no.  It just feels wrong…  So how do we find a way to say no and still feel good about ourselves?

The reality is that I actually work much more efficiently when I have a zillion things to do or when I’m under a tight deadline.  It’s when I don’t have enough to do or don’t have the detail I need that I don’t work as well.  Knowing this about myself, and understanding that I crave a heavy workload, I tend to seek it out.  The catch I think is knowing when you’ve gone too far; there is a tipping point and it’s often very hard to see ahead of time.  Everything will be going along smoothly…and then one small detail goes off the rails and my seemingly perfect façade crumbles in a matter of seconds. I become a raging woman over the teensiest thing that, in the grand scheme of things, is truly no big deal…but you know how the saying goes…it’s the straw that broke the camels’ back.

This might be a blog without any solutions, because I have not yet found a way to catch myself before it’s too late.  I automatically react to opportunities by stepping forward, putting my hand up, saying yes, and agreeing that it can be done within the deadline that has been set.  There might sometimes be a little voice in the back of my head saying, “hang on a sec”…but I normally just brush off that little guy and plow ahead.  How do I learn to listen to that little voice? I have not found a way yet, but I think awareness is definitely a first step.

What’s more, I know what the ramifications are when I say yes to too many things: I end up failing.  I either don’t finish the project on time, do a poor job of it, or worse, I end up failing my children by taking my stress out on them or not being there for them because I’m having to scramble to deliver work.  I hate myself when that happens.

One of my daughters went through a really hard time when we came back from our summer trip this year.  This normally very outgoing child was withdrawn, shy and extremely anxious about us leaving her for the day.  I wanted to take her to camps so that I could get to work, and she would have none of it.  She would scream and cling to me, and my initial reaction was that I just needed for her to stop acting up and go to camp for Pete’s sake! The trouble was, my reaction made it worse.  What she needed was my love and compassion and time, and I couldn’t give those to her because I had to get to work and deal with all of the backlog from being away.  The end result of course was just a mess on all fronts.  Her anxiety was not decreasing, mine was increasing because she wasn’t letting me leave her, and I was torn between taking her home with me and leaving her behind screaming so that I could go handle some client issues we were facing. End result:  She was unhappy, I was unhappy and our client was unhappy, and nobody won.

We have come through okay in the end.  My daughter is now happily going to preschool.  By the end of the summer I had pulled together a solution that kept her closer to home so she didn’t feel as anxious and that still allowed me to get some work done.  In retrospect, perhaps I should have handled the whole thing differently…but hindsight is 20/20 right? It’s a constant juggling act (and sometimes battle) as a parent between work and our children.

Many of us place a lot of pressure on ourselves to perform at a high level and to give as much of ourselves as we can to everything we do.  I guess the trick is to spot the warning signs, recognize our full plates, and learn to course-correct when we might be heading towards disaster.   I’m trying hard to learn to say no to certain things.  Learning to say no to meetings with people that really can wait, learning to schedule work for upcoming slower periods rather than saying yes right away and jamming it in, and learning to not volunteer for every position that the school needs filled (that one is a fail for this month! I’ve signed up to co-chair the games for our Halloween Haunt as well as our school brick fundraising initiatives…sheesh!).

Of course this is a work in progress and I hope that my family, friends, clients and co-workers can all understand that I’m doing my best and that I am only human, so I won’t get it right every time.

 

I’d love to hear from you about how you say no.  Get in touch with me if you’d like to share your comments or wisdom!

 

 

Let LinkedIn Work for You

LinkedIn_Project_House

The LinkedIn platform is a really valuable tool and resource, and it can be used in many ways.  Like anything, it can be overwhelming if you aren’t familiar with it, so here are some of the ways I like to get the most out of LinkedIn.

  1. Who am I meeting? As Crystal wrote in her blog last week, with all of the resources at our fingertips these days, there is no reason not to do research in order to prepare for meetings. LinkedIn is a great resource for this: if I have a meeting with you, or if you have reached out to me to ask about my business services, or if a contact of mine has recommended that we meet, I’m going over to LinkedIn to check you out!  Not in a creepy way, mind you – if you’re on LinkedIn, you have complete control over your profile and what can be seen, so hopefully you will have some information there that you want to share with me, such as your experience, your business interests, the companies you follow, and what your references have said about you.  I will also look at your photo – that way, I can find you if we meet.  And hopefully you will look me up too, so you’ll know more about me.  If you use LinkedIn, keep an eye on your profile content, keep it relevant and up to date, and make sure it’s working for you.
  1. Posting and sharing. At Project House, we write blogs and we like sharing them. We also like (thumbs up!) and share articles we find interesting; blogs written by colleagues or clients, and information about our areas of interest (small business, women entrepreneurs, leadership practices, etc.).  We also share job opportunities for our clients, in the hopes that members of our network will also share them, so that they eventually arrive at a great candidate.  LinkedIn is a place to share professional information and insights – it is not a social platform like Facebook however, so please don’t share cat videos or word puzzles here, or you will rub people the wrong way.
  1. Reaching out. Once you are “linked in” with a network of people, you can get in touch by sending a message, either with one person or with a group of people, in order to ask for a meeting, share information, or ask a bunch of people the same question. This is a great feature, especially if you see someone who you really would like to meet, but haven’t yet been connected with.  A nice message that says “hey I see that you know so-and-so, and I’d really like to buy you a coffee and talk about this thing that our businesses have in common” can act as a great introduction.  I’ve sent emails to a group of my contacts in a specific industry to ask them how something works, or to point me in the right direction to get the help I need.  Just don’t spam or blast everyone in your network with a canned message – as with anything in business, the more genuine and relevant your request, the more people will be inclined to respond and help.

 

There are so many great ways to use LinkedIn and to maximize your profile, including writing or soliciting work referrals, listing activities or organizations where you volunteer your time, and following people who post great blogs or articles.  If you’re just getting started and you don’t have a LinkedIn profile, a great picture, a few words about what you do, and a title that explains where you work or what you’re looking for are enough for people to start connecting with you.  When you go to your page, you will often get helpful prompts to beef up your profile, which you can follow or skip until you’re ready, or until there is something you want to add or say.

What are your favourite ways to get LinkedIn working for you?  And if you don’t have a profile for your business, let us know if you’d like to see a future blog on creating a great one!

“If you want something done, give it to a busy person.”

OrganizationAgenda

Benjamin Franklin is reported to have said, “If you want something done, give it to a busy person.”  I like to joke that I pick up extra work because people throw it at me while I run past, and it sticks to me. I really like to get things done:  I make lists, I cross things off, and it feels great!  I think Crystal and I were drawn to each other because we love the feeling of accomplishment, and we thrive on turning big problems into tiny, solvable problems.  Our company slogan is “We Manage Your Projects,” but behind the scenes, we like to say that it’s “We Get Sh*t Done.”  We are productive and effective, and because we are energetic and we have a fabulous team, we’re always excited to learn more and do more.

People who get more done are organized.  They prioritize, they make tough calls, they delegate, they plan their routes, and they are effective.  You can give them something extra to do, then watch them recalculate their workload to adjust.  They also ask smart questions:  why, when, how, what’s more important?  And sometimes even “can it happen tomorrow?” because often that task will slot more perfectly into the next day’s schedule. Essentially, they make the most of their time.

Here are some tips to help you make the most of your time:

1. See the Big Picture.

Think about your biggest priorities, the things that have to happen no matter what, then list what else is coming up on the horizon that you want to be ready for.  Perhaps you have a work deadline at the end of the month, or a dinner party next weekend to pull together. Perhaps you have a series of client meetings to attend, a new skill to learn, or a series of small work assignments to tackle.  Maybe the kids need to be at a summer camp every morning this week, or you have a book club meeting in three weeks and you need to be ready.

2. Delegate.

People who are effective and achieve a lot know that they don’t need to do things singlehandedly.  They readily hand things over to people whom they trust who are happy to help out.  Do you have a teammate who can help prep your meetings or who is ready to take on additional tasks and responsibility?  Can you enlist your friends to help with the dinner party, or your parents to help with summer kid duties?  Part of delegating is taking the time to teach and trust: how do you explain the results you want and give up responsibility to others, so that you can feel good about giving the work away?  And how do you provide encouragement and effective feedback so that the results are better and more predictable each time?

3. Prioritize.

It’s key to know what has to get done, what should get done, and what can be left to another time or not done at all.  There is a helpful grid, created by Stephen Covey, that is used often in business situations, but it works anytime you want help identifying your must haves vs your nice to haves.  Essentially, the grid helps you divide tasks along two qualities, importance and urgency.  It looks like this:

Covey-Table_PH

Tasks that are both urgent and important are obviously ones to focus on right away, but what about all of the other things pulling at your time?  Items that are important but not urgent are very much worth doing, and better still, they can be the key to long-term planning and to solving problems before they happen.  Urgent but not important tasks are often last-minute things that other people want from you, or items that might be well-suited to give to someone else.  Lastly, jobs that are neither urgent nor important (which are often the items on your to-do list that just never seem to get crossed off) are sometimes not worth doing at all – it can be scary, but taking a minute to remember why they’re on your list in the first place, and giving yourself permission to “dump” some of them, will feel great and free up your time for higher priorities.

4. Schedule.

The calendar (paper, online, or both) can be your friend.  An effective way to tackle a big project is to break it into smaller tasks, and then set aside time to accomplish each one.  For example, let’s say you have a deadline to deliver a report in two weeks.  If you calculate the time it will take to do your research, write up your notes, draft a report, review it (or have someone else read it), and complete a final version, you can schedule each of these pieces in order, with breathing time in between in case you need a break, or in case something goes sideways, so that you aren’t rushing to complete them all at the last minute.

5. Roll with it.

Life is unpredictable and priorities change, people need things, sh*t happens.  As Robert Burns said, “The best laid plans of mice and men often go awry,” and sometimes all a busy person can do is make the best of it.   The more you understand your priorities, the more you can schedule and delegate, the better prepared you will be to readjust as needed.  And don’t forget the power of a sense of humour, as well as the ability to apologize if you’ve missed something or messed something up;  no one gets everything right all of the time.

Lately the word “busy” has gotten some bad press. Most of us have worked alongside people who are continuously overwhelmed and unable to finish their own tasks or help others, because their to-do pile has overwhelmed them like a swarm of bees.  That’s not the kind of “busy” that Mr. Franklin is referring to, of course – that’s chaos.  Don’t give those folks something important to do – you may not see it done well, or even at all.  Plus they will look so ruffled and sad that you’ll probably just take it back in a week, dust it off, and do it yourself anyway.

Franklin is talking about the kind of busy person who effectively achieves their goals, thinks of new ideas, tries them out, and keeps what works.  The kind of person who inspires the phrase “how does she do it all??” Someone who completes their work, runs their errands, and still creates time for life/kids/reading/helping/cooking/happy hour.  Not all in the same day sometimes, and not without the occasional calamity, but you get the idea!

How can you start taking some easy steps towards being a busy person who gets things done?