After a long period of evolution and growth, Capcom Vancouver employees wanted clarity around performance, expectations, and culture. Their policies and onboarding process needed a refresh, and their HR systems needed to be easier to use and customize.
Our HR team partnered with Capcom leadership to create a full matrix of performance qualities and job level definitions. We redefined assessment measurements and ratings, and delivered a full suite of performance management tools including training. We reviewed all of their employment guidelines and recommended new ones, and we developed a strong relationship with their HR team and craft leaders in order to understand and enhance their management culture, and maximize their many strengths.