After a long period of evolution and growth, Capcom Vancouver employees wanted clarity around performance, expectations, and culture. Their policies and onboarding process needed a refresh, and their HR systems needed to be easier to use and customize.
Our HR team partnered with Capcom leadership to create a full matrix of performance qualities and job level definitions. We redefined assessment measurements and ratings, and delivered a full suite of performance management tools including training. We reviewed all of their employment guidelines and recommended new ones, and we developed a strong relationship with their HR team and craft leaders in order to understand and enhance their management culture, and maximize their many strengths. The feedback we’ve received has been overwhelmingly positive, and we continue to support Capcom Vancouver whenever they need some extra muscle.